The NARI Code of Ethics
Each member of NARI is pledged to observe
the highest standards of honesty, integrity, and responsibility in the
conduct of business:
- By promoting only those products and services which are functionally
and economically sound, and which are consistent with objective
standards of health and safety;
- By making all advertising and sales promotion factually accurate
with respect to product description, performance specification, and
cost/benefit analysis, and by avoiding practices that tend to mislead
or deceive the customer with respect to competitive pricing, savings
claims, or the nature and significance of contracts, warranties,
finance agreements, completion certifications, lien wavers, or
liability and workers' compensation insurance;
- By writing all contracts and warranties such that they are fair and
mutually beneficial to all parties concerned, such that they are free
of ambiguities or omissions which tend to obscure contractual
obligations, and such that warranty terms and provisions are free of
the capacity to mislead or deceive the customer as to quality or
longevity of the product of service;
- By honoring all contractual obligations until and unless they are
altered or dissolved by the mutual consent of all contractual parties
concerned, and by fulfilling those obligations in a reasonably prompt
manner that is fair to all parties concerned;
- By promptly acknowledging and acting on all customer complaints,
and, in situations where complaints appear unreasonable and
persistent, by encouraging the customer to initiate an approved third
party dispute settlement mechanism; and
- By refraining from any act intended to restrain or suppress competition, and to thereby promote the private enterprise system and its guarantee of equal rights for all.